Privacy Policy
Your privacy matters to us at morvexaltri
Effective Date: January 15, 2025
Information We Collect
At morvexaltri, we collect information to provide better financial modeling services to our Australian clients. This includes personal details you share when creating accounts, using our tools, or contacting our support team.
- Contact information including name, email address, and phone number
- Professional details such as company name and role
- Technical information like IP addresses and browser types
- Usage data showing how you interact with our platform
- Financial modeling preferences and saved project data
- Communication records from support interactions
We only collect information that's necessary for delivering our services effectively. Your financial data remains confidential and is processed according to Australian privacy standards.
How We Use Your Information
Your information helps us create a personalized experience while maintaining the highest security standards. We're transparent about every way we use your data.
Primary Uses: Account management, service delivery, technical support, and platform improvements based on user feedback and usage patterns.
Processing your financial models, saving your work, and providing personalized recommendations for building better models.
Sending important updates about your account, responding to support requests, and sharing relevant platform improvements.
Protecting your account from unauthorized access and ensuring we meet Australian regulatory requirements.
Analyzing usage patterns to improve our tools and develop features that better serve our user community.
Data Sharing and Third Parties
We take a careful approach to data sharing. Your information stays within our trusted network unless you explicitly authorize broader sharing or legal requirements mandate disclosure.
Our service providers include cloud hosting partners, payment processors, and customer support tools. Each partner signs comprehensive data protection agreements ensuring your information receives the same protection standards we maintain internally.
- Cloud infrastructure providers for secure data storage and processing
- Payment processors for handling subscription and billing transactions
- Analytics services to understand platform performance and user experience
- Email service providers for account notifications and support communications
- Legal and regulatory authorities when required by Australian law
We never sell your personal information to marketing companies or data brokers. Any data sharing serves specific operational purposes that directly benefit your experience with our platform.
Your Privacy Rights
Under Australian privacy law, you have significant control over your personal information. We've designed straightforward processes for exercising these rights without bureaucratic hurdles.
Download a complete copy of your personal data and see exactly what information we store about you.
Update incorrect information or modify your preferences to ensure accuracy across our systems.
Remove your account and associated data permanently, with confirmation of complete deletion within 30 days.
Export your financial models and project data in standard formats for use with other platforms.
To exercise any of these rights, send an email to our privacy team with your request. We typically respond within 5 business days and complete most requests within 2 weeks.
Data Security Measures
Security isn't just about technology—it's about creating a culture where protecting your information is everyone's responsibility. Our security approach combines industry-standard technical safeguards with ongoing team training and regular audits.
We encrypt your data both in transit and at rest using AES-256 encryption. Our servers are hosted in Australian data centers that meet stringent physical security requirements, and we maintain regular backups with tested recovery procedures.
Security Features: Multi-factor authentication, regular security scans, encrypted database storage, secure API endpoints, and 24/7 monitoring for suspicious activity.
Despite our best efforts, no online service can guarantee perfect security. We commit to prompt notification if any security incident affects your personal information, along with clear steps to protect your account.
Data Retention and Deletion
We keep your information only as long as it serves a legitimate purpose for your account or meets regulatory requirements. Most personal data gets deleted within 12 months after account closure, though some records may be retained longer for legal compliance.
- Active account data: Retained while your account remains active
- Financial models and projects: Available for download 90 days after deletion request
- Support communications: Kept for 2 years to maintain service quality
- Billing records: Retained for 7 years as required by Australian tax law
- Usage analytics: Anonymized and aggregated after 18 months
When you request account deletion, we begin the removal process immediately. Some information may remain in backup systems for up to 90 days, but it becomes inaccessible for operational use right away.
International Data Transfers
While we primarily store data within Australia, some of our service providers operate internationally. Any cross-border transfers happen under strict data protection agreements that ensure your information receives equivalent protection regardless of location.
We use standard contractual clauses approved by Australian privacy authorities and conduct regular assessments of our international partners' security practices. You have the right to request that your data remain within Australian borders—contact us if this is important to you.
Cookies and Tracking
Our website uses essential cookies to maintain your session and remember your preferences. We also use analytics cookies to understand how users interact with our platform, which helps us improve the experience for everyone.
You can adjust cookie settings in your browser, though disabling essential cookies may limit platform functionality. We don't use tracking cookies for advertising purposes or share cookie data with marketing companies.
Changes to This Policy
Privacy laws and business practices evolve, so we update this policy periodically to reflect changes in our data handling or legal requirements. We'll notify you of significant updates through email or prominent website notices.
Minor clarifications or formatting changes don't require notification, but any changes affecting how we collect, use, or share your information will be communicated at least 30 days before taking effect.
Previous versions of this policy are available upon request if you need to reference historical privacy practices or understand what changes have been made over time.
Privacy Questions and Contact Information
Our privacy team is here to help with questions, concerns, or requests related to your personal information. We aim to provide clear, helpful responses rather than legal jargon.